This ByoCraft privacy notice (“Privacy Notice”) describes how ByoCraft (“Seller”) collects, uses, shares, and retains personal information that you provide to Seller, or that Seller collect, when you use the website https://www.byocraft.com (“Website”) or related mobile applications, complete related forms, or communicate with one of Seller’s customer service representatives. This personal information may include and not limited to, your full name, email address, telephone / mobile number and business or home addresses (“Personal Data”).
Please note that if you disagree with anything in this Privacy Notice, you must not use the website or mobile applications, or provide Personal Date to Seller in connection with Seller’s Products (“Products”).
1) COLLECTION OF PERSONAL INFORMATION
1.1) Information you directly and voluntarily provide to Seller
Enquiry & Registration: If you provide your Personal Data to Seller for Product enquires or events, or if you sign up to become a registered user of Website or interested to attend an event, as part of the registration process could be used to communicate with you, to design content and activities that Seller believe would be of interest to you, and to provide you regular access and / or updates on Seller’s Products. If you wish to opt-out of receiving these communications from Seller, please follow the instructions as per article 6 on this Privacy Notice.
Communications with Seller: If you communicate or correspond with Seller by email, through postal mail, via phone or through other forms of communication, including Seller’s customer service center, Seller may collect Personal Data, as part of those communications and use it to respond to your enquiry; to notify you of Seller’s events, or other Product; or to keep a record of your complaint, and similar purposes.
1.2) Information Seller automatically collect from you
Seller may automatically collect information about you when you use the Website. For example, if you access the Website through a computer, it will automatically collect information such as your browser type and version, computer and connection information, IP address, pages you have visited and standard web log information. Seller may use remarketing tools that will serve ads to you based on your location, the content you have explored on Website to render ads to you after you have left Website.
Seller may automatically collect information from you when you use the Website using ‘cookies’ and other similar technologies, such as web beacons. Cookies are small amounts of data that are stored within your computer’s internet browser and that are accessed and recorded by the websites that you visit so that they can recognize the same browser navigating online at a later time. The cookies are not able to execute code or access other information stored on the computer. Web beacons are transparent pixel images that are used in collecting information about website usage, email response and tracking.
In addition to those mentioned above, third parties may also set cookies when you visit the Website. In some cases, that is because Seller have hired a third party to provide services on it’s behalf, such as an enquiry form. Because your browser connects to those third parties, they are able to set or read their own cookies on your device and may collect information about your online activities (but not any personally identifiable data) across websites or online services.
This information is collected to enhance the Website performance and end user experience. You can set your browser to reject cookies or to notify you when you are sent a cookie. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.
1.3) Information you provide to payment processors
All payments made to Seller are processed by third party processing service engaged by Seller. All information collected by these third-party providers for purposes of processing your payments is not available to Seller, unless you have otherwise provided this information to Seller in connection with your use of the Website or purchase of Products.
2) MARKETING COMMUNICATIONS
Seller may combine your Personal Data with information they collect from their vendors and use it to improve and personalize the Website. If you don't wish to receive marketing communications from Seller or participate in their ad-customization programs, simply update your communication preferences at info@byocraft.com, or follow the directions provided with the communication or advertisement.
3) USE, SHARING AND RETENTION OF PERSONAL DATA
3.1) How Seller use your information
In general, Seller use the Personal Data they collect primarily to provide, maintain, protect, and improve their current Products and to develop new ones. This allows Seller to:
a) Facilitate the creation of your account on Seller’s network
b) Identify you as a user
c) Improve services on Website and how Seller operates their business
d) Understand and enhance your experience using Website, Products and related services
e) Respond to your comments or questions (and for support team to provide service)
f) Send you related information, including confirmations, invoices, technical notices, updates, and support and administrative messages
g) Communicate with you about promotions, upcoming events and news regarding Products and services offered by Seller
h) Link or combine it with other information Seller get from third parties, to help them understand your needs and provide you with better service
3.2) Information for individuals located in the European Union
If you reside within the European Economic Area (EEA), Seller’s processing of your Personal Data will be legitimized as follows:
a) Whenever Seller require your consent for the processing of your Personal Data such processing will be justified pursuant to Article 6(1) lit (a) of the General Data Protection Regulation (EU) 2016/679 (‘GDPR’). This article in the GDPR describes when processing can be done lawfully.
b) If the processing of your Personal Data is necessary for the performance of a contract between you and Seller or for taking any pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit (b). If this data is not processed, Seller will not be able to execute the contract with you.
c) Where the processing is necessary for Seller to comply with a legal obligation, Seller will process your Personal Data on basis of GDPR Article 6(1) lit (c).
d) And where the processing is necessary for the purposes of Seller’s legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit (f), for example to detect fraud.
e) You may also receive personalized advertising where you indicate to Seller specific interests by requesting information about Products or by indicating your marketing preferences on the Website, however, you may also receive general communications regarding new launches, promotions or schemes.
3.3) Transferring personal data from the EU to other geographical locations
Seller has its offices in other geographical locations and Personal Data collected from you will be processed globally. The security of your privacy and the information you give is very important to Seller, but Seller cannot ensure or warrant the security of any information you transmit to Seller or guarantee that your information on the Seller’s Website may not be accessed, disclosed, altered or destroyed by breach of any of industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on Website or order forms or chat forms, Seller encrypt that information using secure socket layer technology (SSL). Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Seller cannot guarantee or warrant the security of any information you transmit on or through the Website and you do so at your own risk.
Seller participates inits compliance with the EU Privacy Shield Framework. Seller is committed to subjecting all personal information received from EU member countries to the Frameworks’ applicable principles (‘Principles’).
3.4) European Union data subject rights
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects (these are persons that can be identified).
This Privacy Notice is intended to provide you with information about what Personal Data Seller collects about you and how it is used.
If you wish to confirm that Seller is processing your Personal Data, or to have access to the Personal Data, Seller may have about you, or have other questions, please contact at info@byocraft.com. You may also request information about:
a) the purpose of the processing
b) the categories of personal data concerned
c) who else outside Seller might have received the data from Seller
d) what the source of the information was (if you did not provide it directly to Seller)
e) where the Personal Data is stored and how long it will be stored
You have a right to correct (rectify) the record of your Personal Data maintained by Seller if it is inaccurate. You may request that Seller erase that data or cease processing it, subject to certain exceptions. You may also ask Seller for your Personal Data to be supplemented or updated, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. You may withdraw your consent for the processing of your Personal Data or the further processing of your Personal Data by Seller at any time. You may also request that Seller cease using your data for direct marketing purposes by emailing info@byocraft.com.
When technically feasible, Seller will – at your request – provide your Personal Data in a structured and standard format to you.
In addition to the information contained in this Privacy Notice, you may be provided with additional and contextual information concerning particular services or the collection and processing of your Personal Data upon request.
4) DATA STORAGE AND RETENTION
Your Personal Data is stored by Seller on its servers, and on the servers of the database management services Seller engages. Seller retains data for the duration of the customer’s business relationship with Seller and as long as you are a customer or require Seller’s Products.
If you are located in the European Economic Area, at the moment you come out of Seller association or withdraw your consent for the processing of your information, all your Personal Data received and stored will be erased if no longer needed by Seller, unless required to retain by law or to comply with regulatory obligations. In such a case, Seller will only keep this Personal Data for as long as necessary.
5) MODIFICATIONS TO THIS PRIVACY NOTICE
From time to time, Supplier may need to update or modify this Privacy Notice, to reflect changes in their business practices, data collection practices or organization. Seller reserves the right to amend this Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice on the Website, or, if you have provided your email address to Seller, sending you an email notifying you of the amended Privacy Notice.
It is strongly recommended to check the Website often, referring to the date of the last modification listed at the top. Seller will in any case not reduce your rights under this Privacy Notice without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the Website, and cease providing personal information to Seller, prior to the time the modified Privacy Notice takes effect. If you continue using the Website or provide personal information after the modified Privacy Notice takes effect, you will be bound by the modified Privacy Notice.
6) QUESTIONS, CONCERNS OR COMPLAINTS
If you have any questions or concerns about this Privacy Notice, please contact info@byocraft.com